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Privacy Policy

Nara Thai Kitchen, LLC
Effective Date: 11/01/2026

Nara Thai Kitchen, LLC ("Nara Thai Kitchen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our restaurant, use our website at [website URL], place an order or reservation, call us, or otherwise interact with us (together, the "Services").

1. Information We Collect

Information you give us

  • Contact details: name, phone number, email address, and mailing or delivery address.

  • Order and reservation details: items ordered, party size, date and time, special requests, and dietary or allergy notes you choose to share.

  • Payment information: handled by our payment processors. We do not store full credit or debit card numbers.

  • Communications: messages, reviews, feedback, survey answers, and anything you send us by email, text, web form, or phone.

  • Loyalty, gift card, or marketing sign-ups: information you provide to join these programs.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, pages viewed, referring websites, and the dates and times of your visits.

  • Cookies and similar technologies: small files used to keep our website working, remember your preferences, and help us understand how the site is used. See Section 6.

Phone calls and automated assistants
[Include this section only if it applies.] When you call us, your call may be answered by an automated, AI-powered phone assistant. Calls may be recorded and transcribed so we can take orders and reservations, answer questions, improve service quality, and train staff. Where required by law, we will tell you a call is being recorded at the start of the call.

Information from third parties
If you order or reserve through a third-party platform (for example, [DoorDash, Uber Eats, Grubhub, OpenTable, or Resy]), we receive the information needed to fulfill your order or reservation. Those platforms' own privacy policies govern how they handle your information.

2. How We Use Your Information

We use your information to:

  • Process, prepare, and deliver orders, and manage reservations.

  • Process payments and prevent fraud.

  • Respond to questions, requests, and feedback.

  • Accommodate allergy or dietary requests you share with us.

  • Send order confirmations, reservation reminders, and service messages.

  • Send promotions, offers, and newsletters, if you have opted in.

  • Operate, maintain, and improve our website, menu, and Services.

  • Comply with legal obligations and protect our rights, customers, and staff.

3. How We Share Your Information

We do not sell your personal information. We may share it only:

  • With service providers that help us operate, such as payment processors, online ordering, reservation, and delivery platforms, website hosting, email and text messaging, and phone and call-handling services. They may use your information only to provide services to us.

  • For legal reasons, when required by law or legal process, or to protect the rights, property, or safety of Nara Thai Kitchen, our customers, or others.

  • In a business transfer, such as a sale, merger, or change of ownership of the restaurant.

  • With your consent, or at your direction.

4. Text Messages and Marketing

If you opt in to text messages, message frequency varies, and message and data rates may apply. Reply STOP to stop texts or HELP for help. You can unsubscribe from marketing emails at any time using the link in each email. Even after you opt out, we may still send messages about your orders or reservations.

5. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax, and accounting requirements. We then delete it or make it anonymous.

6. Cookies and Analytics

Our website may use cookies and analytics tools such as [Google Analytics] to understand how visitors use the site. You can control or delete cookies in your browser settings. Disabling cookies may affect how parts of the website work.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct or delete your personal information.

  • Opt out of marketing communications.

  • Opt out of targeted advertising or the sale or sharing of personal information, where applicable.

To make a request, contact us using the information in Section 12. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party websites or services, such as delivery platforms or social media. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the Effective Date above.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Nara Thai Kitchen, LLC
3931 Portola Parkway

Irvine, Ca 92602
(940) 822-8799
Email: Nara@NaraThaiKitchen.com

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NARA THAI KITCHEN TALK OF THE TOWN

Andrew K

I checked out Nara for the first time during lunchtime and it is delightful! You can tell they put a lot of love into all of the little details - the decor, music, menu options, and food presentation are all exceptional.

David C

Food here is on another level. One of the few Thai places I've ever eaten at using the freshest herbs and seasonings along with high quality proteins and other ingredients. Really elevated food.

Susan W

Came to Nara thai, it has been on my list for a while now. One of the newest thai restaurants in the Irvine area. There's plenty of free parking out in the front of the plaza. for drinks i ordered the thai lime, and thai tea drinks.

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